Spam and Virus Email Protection Delays resolved, 12/05/2015 04:51PM AEDT Spam and Virus Email Protection


Notification history

12/05/2015 04:51PM AEDT
Confirming the fibre repair effecting our upstream supplier was completed approximately 12 hours ago and email delivery was re-routed through their primary infrastructure. This support incident will now be closed and thank you again for your understanding while email was delayed.
12/04/2015 09:04PM AEDT
As per the previous update, email delivery was restored at approximately 4:30PM AEDST. Email is still being delivered via the additional failover infrastructure, once the Fibre cut is resolved our supplier will resume email delivery via their primary infrastructure.
12/04/2015 04:23PM AEDT
Our upstream supplier has advised that additional failover infrastructure has been deployed and routing updated to deliver email using this resource. Email will re-commence being delivered to customers shortly. Thank you again for your on-going patience and understanding during this outage.
12/04/2015 02:49PM AEDT
Our upstream supplier is still working to resolve the outage caused by the fibre cut. A further update will be provided at approximately 4PM AEDST.
12/04/2015 11:59AM AEDT
Please note a number of customers with Spam and Virus email protection are currently experiencing delays receiving mail due to a fibre cut. Our upstream supplier is working to resolve the issue and we will provide an update as soon as further news is available. Apologies for the inconvenience caused by this outage and thank you for your patience and understanding.