NBN Service issues in Capalaba (QLD) resolved, 04/01/2019 02:23PM AEDT NBN


Notification history

04/01/2019 02:23PM AEDT
We have been advised that the NBN service issues in Capalaba (QLD) were resolved on Saturday. The outage was due to malfunctioning hardware which was replaced by nbn.
03/29/2019 02:49PM AEDT
We have received the following update in relation to this issue - "NBN technicians were on site yesterday and has found multiple network elements damaged by water ingress/corrosion from recent heavy rain in the area. Repairs are under way". We will continue to provide updates as they become available to Ace.
03/28/2019 10:51AM AEDT
We have received the following update in relation to the Capalaba NBN issues. "Carrier has replaced faulty hardware but outage is still on going. Troubleshooting indicates an issue with a fibre node". Further updates will be provided once received by Ace.
03/27/2019 02:17PM AEDT
NBN has identified a customer impacting fault on the HFC network in Capalaba,
QLD and has engaged Field Services who are investigating the issue. Further updates will be published as they are made available to Ace Communications.